Please use the following questions to help diagnose your fax issue.

•Can you see the fax in the Cobwebb queue?

From the Cobwebb Fax & Email menu select option ‘4 – Work with queue’ to view the Cobwebb queue.  Check that the screen says ‘Active’ in the top right hand corner of your screen  - this means that the CPPD subsystem is running.  If the fax does not appear in the queue then you will need to check that the SPLMON and SNDAPI jobs are both running in the CPPD system.  To do this enter WRKSBSJOB CPPD.

•Is the fax program running?

From the Cobwebb Fax & Email menu check if the driver is ‘Online’.  Select option ‘6 – Work with System parameters’ then ‘4 – Communications lines’.  The Send status of your fax driver should be ‘Active’.  

If the status is ‘Online’ then either the CPPD subsystem is not running or the fax driver within the subsystem has been ended.  The fax driver jobs have different names depending upon the type of installation.  There should be at least one of the following jobs running:-

STRAFG - Ascom fax modem

STRFAX - Facsimile Support

To re-start the driver job end the CPPD subsystem and re-start it.

If the status is ‘Offline’ then you will need to change it to ‘Online’.  To do this place a '2' beside the relevant entry and change the ‘Fax card function’ to ‘*SEND’.  You will now need to stop and re-start the CPPD subsystem.

•Are there any messages against jobs running in the CPPD subsystem?

Enter WRKSBSJOB CPPD and check for any job with a status of MSGW.  If there are messages and the meaning is not clear you should call Cobwebb Communications with the details

•Are you using IBM Facsimile Support/400?

If you are check QFAXOPR message queue for any messages and check that the subsystem QFAXSBS is running with at least four jobs.  To do this enter WRKSBSJOB QFAXSBS.

•No error messages but faxes remain active on the queue.

You need to end the CPPD subsystem and IBM Facsimile Support/400 if you are using it, reset the active faxes and then re-start the CPPD subsystem.  To do this enter the following commands:-

ENDSBS CPPD *IMMED

ENDFAXSPT - (Only if using IBM Facsimile Support/400)

WRKSBSJOB CPPD The subsystem should end.  Press F5 to refresh the screen until the subsystem ends.

WRKSBSJOB QFAXSBS (Only if using IBM Facsimile Support/400).  The subsystem should end.  Press F5 to refresh the screen until the subsystem ends.

Run the Check Active Faxes from the Recovery Menu.

STRSBS CPPD - This will re-start the CPPD subsystem which will in turn, if required, start IBM Facsimile Support/400.

•Faxes are not being sent and there are Queued or Waiting faxes (status Q or W) waiting.

Check that the priority of the fax is not Zero (Held) and that the date and time are before “now”.  Select the fax and use F5 to Release it.

Note:  The maximum number of faxes which may be “A” active at any one time is defined in the CPPD line configuration.  The default is two.  For further details see Communication Lines.