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Cobwebb Fax can send faxes using Ascom (formerly Hasler) Fax hardware. This guide will help troubleshoot the hardware.
Check the CPPD Subsystem
Use the following command to display the jobs currently running in the CPPD subsystem
WRKSBSJOB CPPD
If the CPPD subsystem is running, there should be a STRAFG job in it, possibly on a MSGW if there is a problem.
(Note: From Cobwebb Server Software Version 6.0.33 the STRAFG job will be renamed to the Fax Desc as configured in the Work with Communication Lines).
Opt Job User Type -----Status----- Function
CHTTPD CPPDMM BATCH ACTIVE
CNVHFU CPPDMM BATCH ACTIVE DLY-10
DOCSTORED CPPDMM BATCH ACTIVE
EMLAPI CPPDMM BATCH ACTIVE
STRAFG CPPDMM BATCH MSGW PGM-CFAXAFG
SNDAPI CPPDMM BATCH ACTIVE
STREML CPPDMM BATCH ACTIVE
If this is the case then you need to end the CPPD subsystem using the following command.
ENDSBS CPPD
Note: If there is a problem with the STRAFG job it will not end controlled and you may have to force it to end.
Perform a Standard Fax Recovery
After any issue with the Cobwebb Fax hardware the standard Recovery options should be performed. These can be accessed from the Cobwebb Fax menu.
ADDLIBLE CPPD
GO CFAX400
From the Cobwebb Fax menu select the following options:
7. System maintenance
1. Check active faxes <-(Returns after a brief delay)
2. Check active lines <-(Returns after a brief delay)
Physically check the Cobwebb Fax Hardware
Is the Cobwebb Fax Hardware powered up?
There should be lights on the unit.
Ascom Fax Gateway
Is the Fax cable plugged in?
Is the Cobwebb Fax hardware plugged into the Server? There should be a 1 metre grey cable between the Fax unit and the IBM Serial Cable. The Fax Hardware will not function if it is plugged directly into the IBM Serial Cable.
Reset the Cobwebb Fax Hardware
The Cobwebb Fax hardware can become uncommunicative and require resetting.
Switch off power to the Cobwebb Fax hardware from the mains for 30 seconds, then switch back on. Note any sounds or light sequences that occur whilst the hardware is starting up.
Attempt to communicate with the Cobwebb Fax hardware
Make sure the CPPD subsystem is ended before performing the following:
These can be done from the Cobwebb Fax menu.
ADDLIBLE CPPD
GO CFAX400
From the Cobwebb Fax menu select the following options:
6. Work with system parameters
4. Communication lines
You will see the Work with Communications Lines screen:
Select 2=Revise against the problem *AFG fax line to view the Ascom fax modem screen:
Select F14=Work with configuration status to view the Work with Configuration Status screen:
You should be able to 1=Vary on and then 2=Vary off the top entry (the Line). If you press F5 between each the Status(es) should go to ACTIVE and then VARIED OFF.
Leave the configuration VARIED OFF and press F12 to return to the Ascom Fax Modem screen.
Select F18=Setup parameters and wait as it takes a while to respond. After a wait, the Fax Configuration screen should be displayed.
If it does, move on to Start the CPPD Subsystem below.
If not then re-check that Reset the Cobwebb Fax hardware has been run and retry attempting to communicate with the Cobwebb Fax unit. If it does, move on to Start the CPPD Subsystem below.
If there is still no communication, contact Cobwebb Support.
Check no other Configuration Descriptions are using the same Resource
Make a note of the Fax Desc and Resource for the *AFG entry on the Work with Communication Lines screen and then use the following command:
WRKHDWRSC *CMN
Scroll through the list until you find the Resource that matches and then:
Select 5=Work with configuration descriptions against the Resource Name
Select 8=Work with configuration status against any Descriptions and make sure they are all VARIED OFF.
ADDLIBLE CPPD
STRSBS CPPD
WRKSBSJOB CPPD
Monitor the job for the STRAFG job (or the Job Name matching the Fax Desc from Cobwebb Server Software version 6.0.32 or above) and check that it remains ACTIVE. If not contact Cobwebb Support.
Monitor the Cobwebb Queue
ADDLIBLE CPPD
GO CFAX400
From the Cobwebb Fax menu select the following option:
The text in the top right hand corner of the screen should say ACTIVE not IDLE. If the text says IDLE then start the CPPD Subsystem.
Press F7=Display all to display messages from all users.
Press F22=Display Faxes to show only faxes.
Monitor the Sts (Status) column for faxes changing from Q to A to S status.
If there are no Faxes ready to send you may need to Send a Test Fax
Send a Test Fax
ADDLIBLE CPPD
GO CFAX400
From the Cobwebb Fax menu select the following option:
•Enter a 3 in the Priority field
•Enter a known fax number in the Destination field
•Press enter and type “TEST FAX” in the editor.
•Press F3 and ensure Send Document is Y
•Press Enter
