Please use the following questions to help diagnose your email issue.

•Can you see the email in the Cobwebb queue?

From the Cobwebb Fax & Email menu select option ‘4 – Work with queue’ to view the Cobwebb queue.  Check that the screen says ‘Active’ in the top right hand corner of your screen - this means that the CPPD subsystem is running.  If the email does not appear in the queue then you will need to check that the SPLMON and EMLAPI jobs are both running in the CPPD system.  To do this enter WRKSBSJOB CPPD.

If the status is ‘S’ then the SMTP Server has confirmed that the email has been received correctly (i.e. no error message was returned) by the server. If the status is 'W' then place a "1" beside the message on the queue and check the message fail code - please see the list of messages returned by the SMTP server below.

•Is the email program running?

Enter WRKSBSJOB CPPD and check to see if the EMLSND job is running. Note: The EMLSND job only runs if Enable Email Queue has been selected. You may have more than one of these is you have Email configured to run more than one Email Job - see PPD Security.

To re-start the driver job end the CPPD subsystem and re-start it.

•Are there any messages against jobs running in the CPPD subsystem?

Enter WRKSBSJOB CPPD and check for any job with a status of MSGW.  If there are messages and the meaning is not clear you should call Cobwebb Communications with the details

•No error messages but emails remain active on the queue.

You need to end the CPPD subsystem and reset the active email and then re-start the CPPD subsystem.  To do this enter the following commands:-

ENDSBS CPPD *IMMED

WRKSBSJOB CPPD The subsystem should end.  Press F5 to refresh the screen until the subsystem ends.

Run the Check Active Emails from the Recovery Menu.

STRSBS CPPD - This will re-start the CPPD subsystem.

•Email are not being sent and there are Queued or Waiting email (status Q or W) waiting.

Check that the priority of the email is not Zero (Held) and that the date and time are before “now”.  Select the fax and use F5 to Release it.

•Can you see the email on your SMTP Server?

Cobwebb Email sends emails to the specified SMTP email server. Check here to see if your email has arrived and if not check the Postmaster Email address to which you have directed any error messages. You can use TELNET from the IBM i to check if your SMTP Mail Server is responding.

If you are still having a problem and the above suggestions have not helped then Cobwebb do supply a debug version of the SMTP client POSTIE3. Please see Enabling Debugging of SMTP conversations for details.