If you are failing to find a document that you believe should be in Docstore then:

•First ask your Docstore Administrator to Check the Docstore Log.

•If the Document is still missing then you need to gather the following information in order for the Cobwebb Support team to be able to investigate.

oThe URL of the search that is failing to find the document. This is great because it contains lots of the following information such as.

▪Document Type (Invoice / Credit etc.)

▪Keys and Values being used to identify the Document

▪Company Code if multiple Docstores for multiple Company Codes are in use.

oThe Spooled File details for Document being processed (Spooled File Name / User data)

oThe Spooled File location.(Output Queue / Library are essential) with User name / Date / Time good to have so speed up finding the correct entry.

oSend the above information to Cobwebb Support.