Frequently Asked Questions
What products do you provide and support?
We provide document capture, document management and business automation products suitable for IBM iSeries (OS400) and Windows Server platforms as well as fully hosted cloud options.
Our vendor partners include IBM, DocuWare, Tungsten Automation, Zeendoc and Agilico.
Is a document management system suitable for any organisation?
Simply put – yes. We would go further and say it is an essential business tool, as you would consider email or a website these days.
We tried to submit a support ticket via the web help desk but we don’t think it worked. What do we do?
Don’t panic! Please contact Cobwebb support who will verify if a submission was received or not. If no ticket was created, the support team will assist to ensure an appropriate record is created within the help desk and start to review the reported issue.
Can we log a support ticket directly via the web?
Yes! Just go to https://support.cobwebb.com/
Your site mentions digital transformation but what does that mean?
According to Gartner:
Digital transformation can refer to anything from IT modernization (for example, cloud computing), to digital optimisation, to the invention of new digital business models. The term is widely used in public-sector organisations to refer to modest initiatives such as putting services online or legacy modernisation. Thus, the term is more like “digitisation” than “digital business transformation.”
Can you provide general support assistance with IBM i?
Cobwebb does offer some general IBM i consultancy services alongside supporting our own ImageView and GTOS document management suites.
If you need help with your IBM i platform, get in touch with us and see if our 30+ years of experience with IBM can help.
#IBMi #iSeries #as400 #IBMPower
Are any of your solutions suitable for small or even micro / start-up businesses?
Absolutely. We have document management solutions suitable for the smallest business (SMB) through to large corporations.
Here at Cobwebb we partner with you and establish the right solution to meet (or exceed) your goals and expectations. It is the main reason we choose to maintain several partner relationships alongside our own products – it gives us the ability to provide the ‘right’ solution, not just something that is simply ‘ok’.
We strive to be the most enjoyable software company in the world.
Please see the details below if you would like to contact us.
Cobwebb Communications Ltd.
134 High Street
Tonbridge
Kent
TN9 1BB
UK
Telephone: +44 (0) 1732 447900
Support: support@cobwebb.com
Sales: sales@cobwebb.com